The Challenges of Property Management Companies in Managing High-Rise Residential Buildings During Covid-19 Pandemic

Abstract

The coronavirus disease 2019 (COVID-19) pandemic has evolved from a health crisis into a humanitarian and economic one. Besides, many industries are affected by this pandemic, including in the property field. This study intends to identify challenges faced by property management in three main aspects, which are social, economic and environmental when handling high-rise residential buildings during the COVID-19 pandemic. Eight (8) property management personnel (manager/executive) were interviewed online, and the results were analyzed using thematic analysis. The results show the property management companies face challenges, including maintenance fund collection, awareness of cashless payment methods, following the SOP guidelines, sanitization activities and social interaction among management and residents. Therefore, in this situation, the property management faced new experiences and needed to revise their strategies in facing any problems/situations in the future.