The Determinants of a Mobile Wallet Intention among Employees of a Multinational Bank in Malaysia

Abstract

With the rapid technological advancement in smartphone devices in recent years, the usage of mobile wallets has spread widely across the world. In Malaysia, however, despite a considerable gain in intention for mobile wallet usage, most people in Malaysia still rely on cash to carry out payments. There could be a good number of reasons as to why people are reluctant to use a mobile wallet, which include perceived ease of use, compatibility, perceived behavioural control, and trust. This research aims to provide information on the determinants of mobile wallet intention among the employees of a multinational bank. The purpose of this research is to determine the level of people’ awareness towards mobile wallet intentions and to investigate the relationship between perceived ease of use, compatibility, and trust with behavioural intention to use a mobile wallet. This research utilised questionnaires as the mechanism for collection of data. The data was collected and feasible at 80% out of 80 respondents, from a total population of 100 employees in a multinational bank. All the data collected was then analysed using Statistical Package for Social Science (SPSS) through which numerous tests were converged such as reliability test, normality test, frequency distribution descriptive analysis and multiple regression analysis. The results of this study show that all the variables have a significant value towards behavioural intention to use a mobile wallet, with trust as the most important factor that influences behavioural intention to use a mobile wallet.