Investigating the Impact of Mental Abilities for Decision Makers on Crisis Management

Abstract

The aim of the study was to test the impact of the mental abilities of decision makers on the effectiveness of crisis management in the banking industry of Jordan. The descriptive analytical approach was used to conduct this study. The study population represented the employees in the Bank of Jordan, while the sample of the study consisted of managers with experience in senior and middle management. A questionnaire was developed for the purpose of collecting the data, distributed to the sample of the study which reached (75) individuals. The statistical analysis was conducted on the data available from the questionnaire. The study concludes that, the most important ability is the self-management ability that significantly influence the effectiveness of crisis management. Accordingly, this study recommends the managers of the bank to understand the importance of and role of mental abilities in crisis management. Further, training and development of the employees to improve mental abilities may produce better results due to their positive role in decision-making.