Perceived Performance Issues and Challenges of Employees in Banking Sector of Pakistan

Abstract

Orientation: This probing study conducted to explain various issues while implementing performance management system (PM system) such as employee’s dissatisfaction, insufficient training and carrier opportunities and communication gap between senior and operational management. Researcher has taken Habib Bank Limited (HBL) as study. Purpose: The main purpose for which this study conducted is to identify the challenges and issues faced by a banking organization (HBL) while implementing PM system. Through this research it is also investigated that how the firm can improve its PM system and what methods can be adopted to increase the efficiency of workforce. Design/Approach/Methodology: In order to collect and interpret data for this research qualitative research method as well as case study method has been used. Semi structured interviews were conducted from the manager and operational staff of the bank so that the existing issues could be find. Findings: Outcomes of the current research shown that the firm is facing many challenges related to PM system such as employees dissatisfaction about job as well as pay packages, less carrier opportunities etc which can be resolve by minimizing communication gap between senior and operational management, by reviewing performance continuously instead of conducing appraisal at the end of the year, by giving proper training and proper reward system. Research limitations: This research is conducted on short level within a city; further research can be conducted in order to validate findings for the said organization. Practical implications: This research provides the recommendations for HR managers to improve PM system in their organizations and also this research can be used as literature review in future researches. Contribution: In this study literature review presented firstly which comprehensively describe that what the PM system is and what is the importance of the implementation of PM system in various organizations. Further it indicates various issues while the implementation of PM system and what measures can be taken to resolve these issues.