Dysfunctionalities as Source of Hidden Costs under Life Quality at Work Constraint

Abstract

Performance is a concept that is used in all human activities. In practice, companies are spending significant resources to designing more and more complex performances metric systems to be implemented in the control system. However, these control systems can be also o source of pressure on workers with effects on life quality at work place and in the and can generate dysfunctionalities. From this perspective a control system, if not accepted and understand correctly, ca be a source of loses and not of performance. In this paper we approach specific techniques of evaluating the effect of dysfunctionalities using hidden cost methodology in relationship with life quality at work place principles.